Critical Performance Areas

Learning Management System Administrative Support:

·        Upload and maintain learning content, schedules, and participant access.

·        Provide LMS technical support to participants and facilitators.

·        Monitor usage analytics and assist with quality assurance and reporting.

Programme Coordination and Administration:

·        Manage registration, enrolment, scheduling, and participant communications.

·        Organise programme logistics including venues, catering, transport, and printing.

·        Oversee onboarding of facilitators and maintain facilitator databases.

·        Liaise with clients, students, and faculty regarding programme arrangements

Logistical and Event Coordination:

·        Coordinate with faculty, participants, and other stakeholders to ensure smooth programme operations.

·        Organise and oversee events such as networking sessions, seminars, and certification ceremonies.

Communication and Liaison:

·        Act as a liaison between departments to align all aspects of programme delivery

·        Support social media and marketing communications related to EDPs

·         Assist in content creation for digital and printed brochures.

Assisting Participants:

·        Serve as the first point of contact for participant queries.

·        Provide onboarding and logistical/technical support throughout the programme.

Financial Administrative Support:

·        Support the Project Manager and Financial Administrator with invoicing and recordkeeping.

·        Track budgets, facilitate procurement, and monitor tender opportunities.

Documentation & Quality Assurance:

·        Maintain partner records and programme documentation.

·        Support programme close-out processes and gather participant/faculty feedback

Minimum Requirements:

·       NQF level 6 (A relevant 3-year qualification)-Business Administration, Administrative Information Management, Public Management plus

·       Three (3) years’ relevant experience at Secretary/ Research Administration Experience/ Departmental Administrator Assistant level that includes exposure to the following programme administration, learning management system course development administration (i.e Brightspace, Learnworlds)

• Financial Administration using an institutional system (i.e ITS, iEnabler, HEDA/MIS)

• Experience with social media content development and/or email campaigns is advantageous.

• Academic and Training Programme Administration

• Stakeholder engagement and communication

• Digital office administration

• Financial and procurement support.

Essential Knowledge and Skills:

·        Knowledge of Instructional Design for Executive Development Programmes or Short Learning Programmes.

·        Intermediate to advanced proficiency in managing online learning platforms.

·        Working knowledge of Adobe Suite design tools

·        Basic skills in Canva or similar platforms, social media scheduling, and content planning.

·        Advanced digital literacy MS Word, Excel, Outlook, PowerPoint, Google Docs/Sheets, and online tools like Canva or Forms.

·        Skilled in using Sharepoint

·        Intermediate to advanced proficiency in managing online learning platforms.

·        Understanding of budgets, invoices, procurement workflows, and record-keeping.

·        Professional writing, interpersonal skills, ability to interact with diverse stakeholders.

·        Strong organisational skills for time management, scheduling, multi-tasking across projects.